Exchanges & Returns
At Evirtue, LLC, our primary goal is to offer products of the utmost quality and to ensure your complete satisfaction with each purchase. To maintain fairness and transparency, we have implemented the subsequent return policy:
1. Defective Products: In the event that you receive a product with defects or damages, we have a seamless return process in place. Kindly get in touch with our dedicated customer service team within [number of days] days of receiving the product to initiate the return procedure. Providing photographic evidence of the defect or damage may be required to expedite the process. Once the issue is duly verified, we will make arrangements for a replacement product.
2. Non-Returnable Items: With the exception of items deemed defective or damaged, we typically do not accept returns. This policy underscores our commitment to upholding product quality and safety. We encourage you to thoroughly review product descriptions, specifications, and any available customer feedback prior to making a purchase.
3. Return Initiation: Should you believe you have received a defective product, please follow these steps to begin the return process:
- Contact our customer service team via orders@seymourdeeds.com within [2] days of product receipt.
- Furnish your order number, a comprehensive account of the defect or damage, and any pertinent photographs.
- Our customer service personnel will assess your request and guide you through the subsequent steps, which may involve the issuance of a return shipping label.
4. Return Condition: To qualify for the return of a defective product, the item must be in its original packaging, complete with all accessories and accompanying documentation included in the initial shipment. We may request the return of the defective product for thorough inspection prior to granting approval for the return.
5. Replacement Process: Upon receipt and thorough examination of the defective product, we will promptly communicate the approval or denial of your return request. If approved, you will have the option to receive a replacement product. Refund processing is not applicable under this policy.